FOR IMMEDIATE RELEASE
June 16, 2021
HMSA Transitioning Kona Office to Virtual Servicing
Effective July 16, 2021, the Hawai’i Medical Service Association (HMSA) will close its Kona office and transition to virtual servicing. The reduced in-person visits to the Kona office over the last year has made it evident that our Kona members are ready for this transition. While HMSA will no longer have a physical Kona office, its employees will continue to serve the community and the HMSA members who live there.
HMSA will continue to provide the same level of service to our Kona members through our online tools and call centers. Member support is available online 24/7 and by phone Monday through Friday, 8 a.m.– 5 p.m.
Member self-service is available through HMSA’s My Account. To register for My Account, go to hmsa.com, click Member Login, and then click Register. All you need is your HMSA membership card and an email address.
Premium payments can be made by mail or by phone 24 hours a day at 1-855-613-9221. Individual plan members and employer groups can also pay premiums online:
- Individual plan members: Register for online payments at hmsa.com/help-center/pay-your-hmsa-bill.
- Employer groups: Register for online payments at hmsa.com/employers.
Visit us at hmsa.com to learn more or for all other inquiries.
About HMSA
Caring for the people of Hawaii is our promise and our privilege. Working together with employers, partners, and physicians and other health care providers, we promote wellness; develop reliable, affordable health plans; and support members with clear, thoughtful guidance.
HMSA is the most experienced health plan in the state, covering more than half of Hawaii’s population. As a recognized leader, we embrace our responsibility to strengthen the health and well-being of our community.
Headquartered on Oahu with centers and offices statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.